{"id":2669,"date":"2026-04-17T11:30:39","date_gmt":"2026-04-17T11:30:39","guid":{"rendered":"https:\/\/leanbpi.ie\/staging\/?page_id=2669"},"modified":"2026-04-23T11:04:17","modified_gmt":"2026-04-23T11:04:17","slug":"profix-maintenance-services-case-study","status":"publish","type":"page","link":"https:\/\/leanbpi.ie\/staging\/profix-maintenance-services-case-study\/","title":{"rendered":"Profix Maintenance Services Case Study"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2669\" class=\"elementor elementor-2669\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc8a280 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc8a280\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7bb8792\" data-id=\"7bb8792\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6612d1c elementor-widget elementor-widget-spacer\" data-id=\"6612d1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dcef36 elementor-widget elementor-widget-heading\" data-id=\"6dcef36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">From Manual Workflows to a Fully Systemised Operation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3b244 elementor-widget elementor-widget-spacer\" data-id=\"4d3b244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cfab6d1\" data-id=\"cfab6d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dffe971 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dffe971\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c0460e9\" data-id=\"c0460e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-083454b elementor-widget elementor-widget-heading\" data-id=\"083454b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">LEAN BUSINESS AWARDS \u2014 FINALIST 2024<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0211d26 elementor-widget elementor-widget-text-editor\" data-id=\"0211d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Profix Maintenance Services<\/strong><\/h2><p><i><span style=\"font-weight: 400; color: #555555;\">How a construction services company completed 5,000+ jobs with zero customer complaints by replacing paper with digital systems<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e676e62 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e676e62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d864474 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d864474\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1a52616\" data-id=\"1a52616\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b285aae elementor-widget elementor-widget-heading\" data-id=\"b285aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5,000+<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89ba19e elementor-widget elementor-widget-text-editor\" data-id=\"89ba19e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Jobs completed<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c6b33be\" data-id=\"c6b33be\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9754a2b elementor-widget elementor-widget-heading\" data-id=\"9754a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zero<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-684ec33 elementor-widget elementor-widget-text-editor\" data-id=\"684ec33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<b>Customer complaints<\/b>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3eda5ee\" data-id=\"3eda5ee\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c8be8d2 elementor-widget elementor-widget-heading\" data-id=\"c8be8d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10+<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-549f4f4 elementor-widget elementor-widget-text-editor\" data-id=\"549f4f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Years working together<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-daa335a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"daa335a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3633b1f\" data-id=\"3633b1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ea0795 elementor-widget elementor-widget-text-editor\" data-id=\"7ea0795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>The Business<\/strong><\/h2><p>Profix Maintenance Services is a construction services company delivering specialist work across the education and healthcare sectors. The business has grown significantly over the past decade, expanding from a small team to a larger operation while maintaining a strong focus on quality and delivery.<\/p><p><strong>Sector: <\/strong>Construction services\u00a0\u00a0 |\u00a0\u00a0 <strong>Specialisms: <\/strong>Education &amp; healthcare\u00a0\u00a0 |\u00a0\u00a0 <strong>Type: <\/strong>Growing SME<\/p><h2><strong>The Challenge<\/strong><\/h2><p>As the business scaled, managing jobs, quality, and consistency became increasingly difficult. What worked with a small team and a handful of jobs no longer held up as the workload and headcount grew.<\/p><p>The business was dealing with:<\/p><ul><li>Processes that relied heavily on paper and manual coordination<\/li><li>Fragmented job tracking and communication across teams<\/li><li>Disconnected systems leading to duplicate data entry<\/li><li>Growing risk of errors and inconsistencies as workload increased<\/li><\/ul><p><strong>The key challenge: <\/strong>How to scale operations without losing control or quality \u2014 particularly in sectors like education and healthcare where standards are non-negotiable.<\/p><h2><strong>What We Did<\/strong><\/h2><p>Over a partnership spanning more than 10 years, we\u2019ve supported Profix through multiple phases of growth \u2014 redesigning and implementing systems that match how they operate day-to-day.<\/p><ul><li>Replaced paper-based workflows with digital job checklists and standardised work instructions<\/li><li>Built a web-based job tracker providing full, real-time visibility of all active jobs<\/li><li>Introduced tools for time tracking, team communication, and job management<\/li><li>Created a fully systemised workflow from initial enquiry through to job completion<\/li><\/ul><div style=\"margin-left: 20px; margin-right: 20px; padding: 20px; background: #EDF2F7;\"><strong><em>Simple, practical systems that improve how work gets done \u2014 not adding complexity.<\/em><\/strong><\/div><h2><strong>The Results<\/strong><\/h2><p>The impact has been sustained and significant across every part of the operation:<\/p><h3><strong>Operational improvements<\/strong><\/h3><ul><li><strong>5,000+<\/strong> jobs completed with zero customer complaints<\/li><li><strong>Strong growth<\/strong> in team size, revenue, and margins over the partnership<\/li><li><strong>Fully systemised workflow<\/strong> from enquiry to completion, replacing fragmented paper processes<\/li><li><strong>Consistent quality<\/strong> through standardised work instructions across all job types<\/li><\/ul><h3><strong>Team and operational impact<\/strong><\/h3><ul><li>Jobs are clearly tracked and managed in real time<\/li><li>Work instructions are standardised and easy for any team member to follow<\/li><li>Teams have better visibility and communication across all active jobs<\/li><li>Errors and rework have been significantly reduced<\/li><\/ul><h3><strong>Business growth<\/strong><\/h3><ul><li>The business has scaled from a small team to a substantially larger operation<\/li><li>Growth has been achieved while maintaining \u2014 and improving \u2014 quality and consistency<\/li><li>Systems now support the business at scale rather than holding it back<\/li><\/ul><h2><strong>Recognition<\/strong><\/h2><p><span style=\"font-weight: 400; color: #d48b0b;\">\u2605 <\/span><b><strong>Lean Business Ireland \u2014 Lean Business of the Year (Micro) \u2014 Winner 2023<\/strong><\/b><\/p><div style=\"border0px; margin: 20px; width: auto; border-left: 4px solid #30299a; padding: 20px; background: #eee;\"><i><span style=\"font-weight: 400;\">\u201c<em>We\u2019ve worked with LeanBPI for over 10 years \u2014 that in itself says it all. It\u2019s like mindfulness for our business, gradually eliminating stresses and making it a better, more enjoyable place to work.<\/em>\u201d<\/span><\/i><br \/><strong>Stephen Hartnett<\/strong>\u00a0 \u2014\u00a0 Managing Director, Profix Maintenance Services<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ed81bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ed81bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e82b76a\" data-id=\"e82b76a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ca2eb9 elementor-cta--valign-middle elementor-cta--skin-classic elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"1ca2eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\"><b>Get in Touch<\/b><\/h2>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tWe can guide you through the process and help you access the right supports, \n<br>whether through your Local Enterprise Office or Enterprise Ireland.\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-sm\" href=\"https:\/\/leanbpi.ie\/staging\/contact-us\/\" target=\"_blank\">\n\t\t\t\t\t\t\ud83d\udc49 Contact us to get started\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>From Manual Workflows to a Fully Systemised Operation LEAN BUSINESS AWARDS \u2014 FINALIST 2024 Profix Maintenance Services How a construction services company completed 5,000+ jobs with zero customer complaints by replacing paper with digital systems 5,000+ Jobs completed Zero Customer complaints 10+ Years working together The Business Profix Maintenance Services is a construction services company [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2669","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/pages\/2669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/comments?post=2669"}],"version-history":[{"count":33,"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/pages\/2669\/revisions"}],"predecessor-version":[{"id":3016,"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/pages\/2669\/revisions\/3016"}],"wp:attachment":[{"href":"https:\/\/leanbpi.ie\/staging\/wp-json\/wp\/v2\/media?parent=2669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}